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LAUNCH C.T.R.L.

Centralized Triage and Referral Line

LAUNCH CTRL

LAUNCH CTRL

Man reaching out for support for his family

Finding the right support can feel overwhelming- but you don’t have to do it alone. You’ve come to the right place for trusted information, resources, and services.

Whether you prefer to browse on your own or connect directly with a Patient Access Coordinator (PAC), we are here to provide clear guidance and support to help you take the next step.


Our PACs take privacy seriously. All information shared is kept confidential and used only to connect individuals and families with the supports and services they want.

Blast off toward support! Whether it’s for you or someone else, let us answer your questions and get you connected.

Young woman providing phone support to those in need
  • How PACs support individuals and families:

    • Information – Answering questions and explaining options.
    • Health insurance – Providing guidance through applications and signing up if they don’t have coverage.
    • Referrals – Connecting those in need to other programs or services that can help.
    • Linking you to care – Helping people find the right doctor, clinic, therapist, or other service they need.
    • Scheduling appointments – In some cases, they can even make the appointment.

  • How PACs support professionals:

    • Understand complex systems – They stay up to date on changes, so you don’t have to.
    • Connect families quickly – Help you link the families you serve to the right services.
    • Provide extra guidance – Give families additional support without adding to your workload.
    • Trusted point of contact – Be a reliable resource for families when they have questions or need help.

Our team is here to give information and make connections to services, but they do not provide crisis help or medical treatment.
 

If you need urgent support, connect with: 

988 Suicide & Crisis Lifeline | Text 988 | Call 988 | Live Chat
Crisis Services | Call 814-456-2014 | Call toll free at 1-800-300-9558

  • Not sure where to start?

    LAUNCH CTRL (Centralized Triage and Referral Line, powered by the Achievement Center of LECOM Health) helps you find the right support.
    LAUNCH CTRL

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